Frequently Asked Questions
Q: How to Order?
A: You can find our step in "How to Order" page
Q: Do I need to Sign Up an Account to Order?
A: Yes, you have to register an account to make a purchase. It is very easy and simple, just follow the step-by-step instructions on the page.
Q: What kinds of payment method are accepted?
A: Sorry, currently we only accept Bank Transfer (BCA)
Q: I already make a payment for my order, but I forget to give confirmation to you. What would happen?
A : We cannot process any order without confirmation, even though you have made a payment for that order. Therefore, please make sure to make confirmation for any payment you made.
Q: Can I get discount?
A: All price listed in this website is a fixed price. You can get a discount only if there is a special promotion from us.
Q: I have received my package. Unfortunately, there is some defect in the product. What should I do?
A: We apologize for our mistake, and please kindly email us to info@charlottaatelier.com , and we will give you instructions to return it to us. All shipping fees will be paid by us (both returns and sending it back).
Q: Are your items manufactured yourself?
A: Yes, They are! We design and manufactured our products exclusively for our brand. And all our products are manufactured in Indonesia by our qualified and well-trained team
Q: Are your items ready stocks?
A: Sorry, our item(s) in Online Store are made by orders only, but you can check our ready stock in SEIBU or SOGO Plaza Senayan.
Q: Do you have any offline store?
A: Yes we do!
You can visit our offline stores in Seibu, Grand Indonesia and SOGO, Plaza Senayan.
Q: Can I see the real pictures of the products?
A: All the pictures that you see on our website are real pictures, taken by professional model and photographer. The product that you'll get is as same as in the pictures.
Q: Do you ship internationally?
A: Yes, we do ship overseas by EMS.
Q: Can I cancel my order?
A: Sorry, you cannot cancel order after submitting.
Q: Why are my order has been cancelled?
A: Maximum payment for an order is 1x24 hours, after an order have been placed. If payment has not been completed after the time limit, the order will be canceled automatically.
Q: How can I track my order?
A: You can sign in and view your order history and status in my account.
Q: How can i measure my size?
A: You can find our measuring guide in all the product detail pages. All measurement are in centimeters.