Shipping Information

Shipping Method:

We use following courier services:

For domestic shipping, we use JNE service, which you can choose the types of service according to your needs.

            JNE OKE         : 3-7 working days

            JNE Regular   : 1-3 working days

            JNE YES          : 1 working days


For international shipping, we use EMS POS service

Please allow 7-14 working days for international shipping

NOTE: Please allow at least 7-14 working days for made to order item(s) to be made and ready to ship after payment has been done.


Shipping fee:

Please refer to for domestic rates.

International rates may change based on exchanged rate. Shipping cost will appear together with your total after check out.

Please note: Our shipping rate is based on KG weight as every package from our web store are send out in special packaging to keep the dress in good condition


Tracking your order:

Once your order has been shipped via our assign carriers, you will receive an automated e-mail with your tracking information.  Your tracking information can also be found by logging into your account and viewing your order history.


Shipping Rules & Restrictions

  •       Charlotta Atelier is not responsible for the risk of merchandise loss after JNE/EMS POS processes the delivery
  •       Charlotta Atelier is not responsible if JNE/EMS POS can’t deliver the package in time for the following reason: incomplete/misspelled address or no recipient at the address.
  •       Charlotta Atelier is not responsible for customs, taxes or duties incurred for international shipments.

Return & Exchange Policy

If you wish to return an item, please drop us an email at within 7 days from shipment date.

Return and Exchange are only eligible for:

            1. Incorrect Item(s)

            2. Defective Item(s)


R&E Policy:

  •       We do not offer exchanges or refunds regarding sizing issues.
  •       The items have to be in perfect condition and internal labels must be intact
  •       Items must be returned to us unworned and unwashed. We will not be responsible for any lost mails during this return process.
  •       Customers shall bear full responsibility in ensuring items mailed back are packed and secured properly in the original packaging.
  •       Customers are highly recommended to mail the item via a mode of delivery that allows tracking.

Please Note: Due our item(s) are made by order, we do not accept "REFUNDS"